About the CEM Academy | ||||
This page covers the following areas with regards to the CEM Academy:
- Who Should Attend?
- CEM Academy Overview
- What You Will Learn
- CEM Academy Schedule
- Pricing Information
- Cancellation Policy
- How Can I Participate?
- Additional Training Options
- Customer experience professionals
- Customer service executives
- Customer loyalty managers
- Chief customer officers
- Marketing and sales professionals seeking new ways to engage with customers
The current forecasts all suggest that the downturn in the economy will continue, leading many companies to slash their advertising budgets and earnings projections for the new year. Given the challenges ahead, it has become increasingly important for organizations to focus on retaining their existing customers to maintain sales rather than concentrate on the next big ad campaign to bring in the next crop of new customers.
The CEM Academy Online Learning Series is an educational series designed to provide business professionals with an in depth understanding of how to design and deploy a customer experience strategy within their organization. Customer experience strategies are focused plans created and designed to delight customers and improve customer loyalty and retention. Utilizing a strategic framework, this web-based learning program covers a wide range of challenges and issues from customer segmentation to cross functional cooperation as well as building a business case for customer experience.
Following years of designing and executing customer experience strategies for Fortune 1000 organizations, Strativity Group is now sharing the secrets for success (and the potential pitfalls) with CEM Academy participants. Everything we will teach and share has been implemented with Strativity Group’s assistance by an organization. We are not academics. We are practitioners. All the knowledge we share in the CEM Academy has passed the test of real life.
- What You Will Learn:
- Innovative procedures to successfully build and implement CEM strategies
- Design strategies that transform your product-centric organization into a customer-centric one
- How CEM can help you identify and penetrate new growth opportunities while simultaneously improve customer retention and loyalty
- How to engage your employees and build organizational buy-in for your CEM strategy
- CEM Academy Schedule
| April 6, 2009 | Economics of Customer Experience | |
| May 1, 2009 | Innovating the Customer Experience | |
| June 5, 2009 | Employees Experience – Engagement and Excellence | |
| July 10, 2009 | Cross functional Cooperation | |
| August 7, 2009 | Measuring The Customer Experience | |
| September 4, 2009 | Building Internal CE Leadership |
Pricing Information
You can choose to attend individual sessions, or sign-up for all six (6) sessions at a reduced rate. Your attendance grants you access to the questions and answers session immediately following that session.
| Registration to attend one (1) session | $125 per person | |
| Registration to attend all six (6) sessions | $700 per person |
Cancellation Policy:
With our money back guarantee you have nothing to lose and everything to learn. At Strativity Group, we have designed and implemented customer experience strategies for leading organizations worldwide. Let us share with you the secrets, innovations, pitfalls and knowledge you need to transform your customer experience strategy into a competitive advantage.
Your satisfaction with our online learning series is very important to us, and 100% guaranteed. If for any reason you are not satisfied with the CEM Academy online learning series, contact us within 30 days from the date of the session to receive a full refund of your session registration fees.
How Can I Participate?
Please visit the registration section of this website for further instructions to register for the event. After we process your payment, we will e-mail you instructions explaining how to join the program. To listen to the session, you must have a computer with internet access and a telephone to to join the session and listen to the presentation.
- Additional Training Options
"Earn Your Customer Experience Management Certification"
If you would prefer to attend a workshop filled with advanced CEM concepts and training, sign up to attend our Customer Experience Management (CEM) Certification Program. For more information, please visit CEMcertification.com